Software Engineer Intern

We are looking for a talented and motivated software engineer intern to join our team. The ideal candidate will have strong skills in Python and/or JavaScript, as well as experience with Odoo and/or Node.js. Working experience is a plus, but not required.

Responsibilities

• Develop and maintain software applications using Python, JavaScript, Odoo, and/or Node.js
• Work with a team of engineers to design and implement new features
• Debug and troubleshoot code
• Work with product managers and stakeholders to gather requirements
• Stay up-to-date on the latest technologies

Qualifications

• Strong skills in Python and/or JavaScript
• Experience with Odoo and/or Node.js
• Working experience is a plus
• Good problem-solving and debugging skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills

If you are a talented and motivated software engineer with experience in Python, JavaScript, Odoo, and/or Node.js, we encourage you to apply for this internship.

Fleet Manager Job Description
We are looking for highly organized candidates with good quantitative ability for the position of fleet manager. Fleet managers are responsible for assisting in the recruitment of quality drivers into the fleet, maintaining detailed records of vehicle servicing and inspection and scheduling regular vehicle maintenance to ensure operational efficiency, among other duties. Moreover, fleet managers will need to discipline drivers who are not making efficient use of their time, requiring excellent leadership and decision-making skill.
Fleet Manager Responsibilities:

• Coordinate the daily operation of motorbike fleet staff 
• Assisting in the recruitment and Training of quality drivers into the fleet.
• Developing efficient driver schedules to maximize profits.
• Managing drivers so they adhere to strict schedules and disciplinary action.
• Registering and licensing all vehicles under their management.
• Finding ways to cut costs and maximize profits.
• Developing strategies for greater fuel efficiency.
• Maintaining detailed records of vehicle servicing and inspection.
• Complying with Ethiopian Transport laws and regulations.
• Scheduling regular vehicle maintenance to ensure operational efficiency.
• Ensuring strict servicing and maintenance times to minimize downtime and maintain schedules.
• Monitoring driver behavior and ensuring a high level of customer service.
• Analyzing data to increase business operational efficiency.
• Utilizing GPS systems to monitor drivers and track vehicles in case of theft.
• Develop or implement rules and regulations then take Disciplinarian Action depending on the rule and regulation 
• Scheduling driver's leave and fleet area 
• Record all motorbike history and the cost of their service 
• Checking and controlling drivers' quality and taking immediate action 
• Develop or update drivers' compensation metrics and methodology
• Requite third-party fleet 
• Submit daily and weekly reports
  The report includes:-
  1. How many drivers are active for delivery every day
  2. How many new and training drivers are active
  3. How many drivers are on leave
  4. Motorbike maintenance report 
  Fleet Manager Requirements:
  Degree in logistics or management or a related field.
  2+ years in a logistics role.
  Experience in the transportation industry.
  Outstanding organizational skills.
  Analytical mindset and good problem-solving skills.
  Quantitative ability.
  Attention to detail.
  Exceptional interpersonal skills.
  Excellent written and verbal communication.
  

ETTA Solutions PLC is seeking a motivated and detail-oriented Dispatcher / Customer Care Representative to join our Zmall Delivery team. As a Dispatcher / Customer Care Representative, you will be responsible for coordinating delivery routes, communicating with delivery personnel, and providing exceptional customer service to ensure timely and accurate deliveries.

Responsibilities:

• Answer incoming customer calls and respond to inquiries regarding delivery status, order details, and general information
• Monitor and manage the dispatch system, ensuring efficient route planning and assignment of deliveries to bikers
• Communicate with bikers to provide delivery updates, address any issues or delays, and ensure adherence to delivery schedules
• Resolve customer complaints or escalate them to the appropriate department when necessary
• Collaborate with team members to identify areas for improvement in the delivery process
• Maintain accurate records of customer interactions, orders, and delivery details
• Stay informed about Zmall Delivery's policies, services, and offerings to provide accurate information to customers
• Ensure a high level of customer satisfaction through timely and effective communication

Requirements:

• High school diploma or equivalent; relevant post-secondary education is an asset
• Prior experience in dispatch, customer service, or a related field
• Excellent verbal and written communication skills in both English and Amharic
• Strong problem-solving and conflict-resolution abilities
• Ability to work under pressure and handle high call volumes
• Detail-oriented with strong organizational and multitasking skills
• Proficient in Microsoft Office applications and dispatch software
• Knowledge of Addis Ababa's streets and geography is preferred
• A customer-centric mindset with a passion for providing exceptional service